bcd999 Privacy Policy

About bcd999

bcd999 is an online betting and casino platform for users in Bangladesh. We place the highest importance on the privacy of our members. The main goal of this Policy is to clearly inform you about what data we collect, why we collect it, and how we keep it secure.

By registering on our platform or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. bcd999 uses SSL encryption and modern security technology to keep your information secure.

Scope of This Policy

This Privacy Policy applies to the following:

• All services on the bcd999 website and mobile platform.
• Registration, login, transaction, and gaming activities.
• Information provided through customer support channels.
• Information provided when participating in promotions and bonus offers.

Personal Identity Information

When you register with bcd999, we collect the following information. This data is used to verify your identity and keep your account secure:

• Full name (in Bengali or English).
• Date of birth (for age verification — only those aged 21 or above may register).
• Email address.
• Mobile phone number.
• National ID (NID) or passport number — when identity verification is required.

Financial Information

We collect and store the following financial information to process transactions. We do not store any complete bank account or card numbers:

• bKash, Nagad, or Rocket account number (partial — for transaction reference only).
• Deposit and withdrawal amounts and dates.
• Transaction reference ID.
• For bank transfers: bank name and account type.

Technical and Usage Data

When you use our platform, the following information may be collected automatically:

• IP address and device type.
• Browser name and version.
• Operating system.
• Date, time, and duration of website sessions.
• Pages visited and time spent on each.
• Referral source (how you arrived at our site).

Support and Communication Data

When you contact us via our 24/7 live chat or email, we retain a record of that conversation. This is used to improve our service quality and to provide you with better support in the future.

Technical Security Measures

bcd999 uses industry-standard security technology to keep your personal data safe. The key elements of our security framework are:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted Database: Sensitive information is stored in encrypted form.
• Firewall Protection: Multiple firewall layers are used to prevent unauthorised access.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.
• Restricted Staff Access: Only authorised staff are granted access to data on a need-to-know basis.

Data Retention Period

We retain your data only for as long as necessary. The general policy is:

• Account data is retained for as long as the account is active and for a maximum of five years after it is closed.
• Financial transaction records may be kept for up to seven years for audit and dispute resolution purposes.
• Security logs are retained for a maximum of two years.
• Once marketing consent is withdrawn, that data is immediately removed from marketing use.

We Do Not Sell Your Data

bcd999 never sells, rents, or exchanges your personal data with third parties. Your data stays with us — that is our core commitment.

Limited Sharing Circumstances

Data may be shared only in the following situations and within necessary limits:

• Payment Processors: Minimum necessary data is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, and bank transfers.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive gameplay statistics, but not your personal identity information.
• Legal Obligations: Data may be provided in response to a court order or a valid request from a government regulatory authority.
• Technology Infrastructure: Cloud hosting or cybersecurity service providers with whom strict confidentiality agreements are in place.

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser that help websites remember your preferences and session information. bcd999 uses the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional Cookies: To remember your language preferences and other settings.
• Analytics Cookies: To understand which pages are most popular — entirely anonymised.

Managing Cookies

Non-essential cookies can be disabled through your browser settings. However, disabling essential cookies may affect account login and other core functions.

21+ Age Policy

bcd999 strictly prohibits registration by anyone under the age of 21. We never collect data from minors. We verify age at the time of registration and reserve the right to request identity verification if any account appears suspicious.

If we become aware that a minor has registered, their account will be closed immediately and the associated data will be securely deleted.

Advice for Parents

Parents are advised to use parental control software to prevent your children from accessing our platform. To learn more about responsible gaming, visit our Responsible Gaming page.

Updates & Changes

bcd999 may update this privacy policy from time to time in line with changes to its services and business operations. When changes are made, we take the following steps:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to the registered email.
• A notification message may be displayed on the platform.

If you continue using the platform after the updated policy is published, you will be considered to have agreed to the revised terms. Please visit this page regularly.